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Head Teller – Fort Lauderdale Branch

Job Summary

We are seeking a detail-oriented and customer-focused Head Teller to join our Fort Lauderdale branch. This role is key to ensuring the teller line operates efficiently while providing outstanding service to our customers. You will be responsible for managing the teller line's operations, maintaining compliance, completing monthly branch audit packages, and serving as a resource for customers and branch staff.

Key Responsibilities

• Ensure the smooth operation of the teller line, including cash management, accurate processing of transactions, and adherence to bank policies.
• Provide exceptional customer service by assisting with escalated inquiries and resolving issues promptly.
• Conduct and oversee complex transactions such as large deposits, withdrawals, and cashier’s checks.
• Monitor and reconcile cash levels in the branch, maintaining compliance with regulatory and internal requirements and controls.
• Complete monthly branch audit packages accurately and on time.
• Serve as a point of contact for customers with questions about teller services, ensuring their needs are met efficiently.
• Collaborate with branch leadership to identify opportunities for improved operations and customer satisfaction.
• Support ongoing compliance efforts by adhering to regulatory standards and internal procedures.
• Act as a role model for professionalism, accuracy, and exceptional service.

Qualifications

• Experience: Previous bank teller experience is required.
• Education: High school diploma or equivalent required; additional education in finance, business, or a related field is a plus.
• Skills:
• Strong customer service and interpersonal communication abilities.
• High attention to detail and organizational skills.
• Proficiency with banking systems and software (e.g., JackHenry, Fiserv, or similar systems).
• Must be detailed oriented, have good time management skills, organizational skills, ability to work independently, and multi-task.
• Availability: Must be available to work during regular business days, Monday through Friday.

Job Summary
This position is primarily responsible for providing outstanding customer service to clients with specific or special banking needs. As a ‘universal’ banker, this position can perform both teller and platform functions and assists in expanding new and existing client relationships.

• Provides exceptional customer service while working in a high-volume environment.
• Cross-sells bank services and products.
• Performs platform duties which include opening/closing accounts, wire transfers, online banking assistance, and certificates of deposit.
• Provides bank services to a diverse customer base.
• Processes deposits and pays out funds in accordance with bank procedures; records all transactions accurately and balances each day's operations.
• Receives cash and checks for deposit, verifies amounts and check endorsements.
• Examines cash carefully to guard against acceptance of counterfeit cash, checks and identification.
• Enters transactions into computer and issues customer receipts.
• Sells and prepares cashier’s checks.
• Performs other tasks as requested by supervisors as they relate to the bank and its functions.

Experience and/or Education Requirements

• A bachelor’s degree in finance, business, or equivalent training, education, and experience is preferred.
• Three or more years’ experience in banking is required. Community banking experience is preferred.
• Must be detailed oriented, have good time management skills, organizational skills, ability to work independently, multi-task, and have strong customer service skills.
  

Please send resume and salary requirements to Eirene E. Werts at ewerts@paradisebank.com
An Equal Opportunity Employer